TERMS OF SERVICE
Last updated: March 17, 2026
Effective date: March 17, 2026
1. Agreement to Terms
By accessing or using the website located at www.waivemedical.com (the "Website") or any services offered by WaiveTheWait Inc. ("WaiveTheWait," "We," "Us," or "Our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.
These Terms apply to all visitors, users, and others who access or use the Website or Services, including healthcare professionals, clinic managers, and administrative staff accessing the Website on behalf of a clinic or healthcare organization.
These Terms should be read together with Our Privacy Policy, which is incorporated into these Terms by reference and available at www.waivemedical.com/privacy-policy.
2. Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms of Service:
Company refers to WaiveTheWait Inc., 1545 Maley Dr, Sudbury, ON P3A 4R7, also referred to as "WaiveTheWait," "We," "Us," or "Our."
Service refers to the software platform, tools, and clinic automation services provided by WaiveTheWait, including but not limited to Patient Reminders, Document Triaging Service, and Automated Task Management, whether accessed via the Website or any other means.
Website refers to Waive - The Intelligent Clinic Company, accessible from www.waivemedical.com.
Client refers to the clinic, healthcare organization, or individual that has entered into an agreement with WaiveTheWait to use the Service.
User refers to any individual accessing the Website or using the Service on behalf of a Client or in a personal capacity.
Demo refers to a scheduled product demonstration arranged through the Website or otherwise for the purpose of evaluating the Service.
Personal Information has the meaning given to it under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws including the Personal Health Information Protection Act (PHIPA) in Ontario.
Content refers to all text, data, information, software, graphics, photographs, and other materials that may be displayed on or accessible through the Website.
3. Use of the Website
Permitted Use
You may use Our Website for lawful purposes only and in accordance with these Terms. You agree to use the Website solely to evaluate, learn about, or engage with WaiveTheWait's Services in a professional capacity related to healthcare clinic operations.
Prohibited Use
You agree not to use the Website or Service:
In any way that violates any applicable federal, provincial, or local law or regulation, including but not limited to laws governing healthcare, privacy, and data protection
To transmit any unsolicited or unauthorized advertising or promotional material
To impersonate or attempt to impersonate WaiveTheWait, a WaiveTheWait employee, another user, or any other person or entity
To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
To attempt to gain unauthorized access to any portion of the Website, the Service, or any systems or networks connected to either
To use any automated means, including robots, scrapers, or data mining tools to access or collect data from the Website without Our express written consent
To introduce any viruses, trojan horses, worms, or other malicious or technologically harmful material
To collect or harvest any personally identifiable information from the Website
For any purpose that is unlawful or prohibited by these Terms
4. Demo Bookings
By booking a demo through Our Website or any other means, You agree to the following:
You are booking on behalf of a legitimate healthcare organization or clinic and have the authority to do so
You will attend the scheduled demo at the agreed time, or provide reasonable advance notice if You need to cancel or reschedule
The demo is provided free of charge for evaluation purposes only and does not constitute a commitment to purchase or subscribe to the Service
Information shared during the demo, including product features, pricing, roadmap details, and any proprietary information, is confidential and intended solely for Your internal evaluation purposes
You agree not to record, reproduce, or share information disclosed during a demo without WaiveTheWait's prior written consent
WaiveTheWait reserves the right to decline or cancel a demo booking at its sole discretion
5. Contact Form Submissions
When You submit a contact form on Our Website, You agree that:
The information You provide is accurate and complete to the best of Your knowledge
You consent to WaiveTheWait using Your contact information to respond to Your inquiry and to follow up regarding Our Services
You may receive follow-up communications from WaiveTheWait related to Your inquiry, including emails, phone calls, or other forms of communication
You can opt out of further communications at any time by contacting Us at info@waivethewait.com or by using the unsubscribe link in any email communication
6. Tracking, Analytics and Cookies
By using Our Website, You acknowledge and agree that We use tracking technologies, analytics tools, and cookies to understand how visitors interact with Our Website, measure the effectiveness of Our marketing campaigns, and improve Our Service. These tools include but are not limited to Google Analytics 4, Google Ads conversion tracking, Google Tag Manager, and Microsoft Clarity.
We also store certain tracking parameters, including UTM parameters and Google Click IDs (gclid), in Your browser's local storage for up to 30 days to attribute Your visit and any subsequent actions to the correct marketing source.
Where required by applicable Canadian law, non-essential cookies and tracking technologies are only used with Your consent. You may withdraw consent at any time through Your browser settings. For full details on how We collect, use, and store data through tracking technologies, please refer to Our Privacy Policy at www.waivemedical.com/privacy-policy.
7. Intellectual Property
The Website and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof — are owned by WaiveTheWait, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for the purpose of evaluating and using the Service. You must not:
Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from Our Website without Our prior written consent
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website
Access or use the Website or Service for any commercial purpose other than through the normal use of the Service as a Client
Use any of WaiveTheWait's trademarks, logos, or brand elements without Our prior written permission
WaiveTheWait's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of WaiveTheWait Inc. You must not use such marks without Our prior written permission.
8. The Service — Client Terms
This section applies to Clients who have entered into an agreement with WaiveTheWait to use the Service.
Service Description
WaiveTheWait provides clinic automation software including Patient Reminders, Document Triaging Service, and Automated Task Management. The specific features, functionality, and pricing available to each Client are determined by the applicable service agreement entered into between the Client and WaiveTheWait.
Client Responsibilities
As a Client, You agree to:
Provide accurate and complete information when setting up and using the Service
Ensure that all Users accessing the Service on Your behalf comply with these Terms and any applicable service agreement
Use the Service in compliance with all applicable laws and regulations, including PHIPA, PIPEDA, and any other applicable Canadian federal or provincial privacy legislation
Maintain the confidentiality of any login credentials or access details provided by WaiveTheWait and notify WaiveTheWait immediately of any unauthorized access or suspected security breach
Obtain all necessary consents from patients or other individuals whose information is processed through the Service, in accordance with applicable privacy legislation
Ensure that all staff members using the Service on Your behalf are appropriately trained and authorized to do so
Acceptable Use of the Service
You agree to use the Service only for its intended purposes in connection with the operation of a legitimate healthcare clinic or organization. You must not:
Use the Service to process data in a manner that violates PHIPA, PIPEDA, or any other applicable privacy legislation
Share access credentials with unauthorized individuals
Attempt to reverse engineer, decompile, or disassemble any part of the Service
Use the Service to send unsolicited or misleading communications to patients or other individuals
Interfere with or disrupt the integrity or performance of the Service or the data of other Clients
Use the Service to store or transmit any material that is unlawful, harmful, defamatory, or otherwise objectionable
Data and Privacy
WaiveTheWait takes the privacy and security of clinic and patient data seriously. As a Client, You acknowledge that:
WaiveTheWait operates in compliance with applicable Canadian privacy legislation including PHIPA and PIPEDA
Any Personal Information processed through the Service on Your behalf will be handled in accordance with Our Privacy Policy, Our Client Privacy and Data Protection Policy, and any applicable data processing agreements
You are responsible for ensuring that Your use of the Service complies with Your own legal obligations under applicable privacy legislation
You retain ownership of all data You input into or generate through the Service at all times
WaiveTheWait will not sell Your data or Your patients' data to third parties
WaiveTheWait will only share Your data as described in Our Privacy Policy or as required by applicable law
In the event of a confirmed or suspected data breach involving Your data, WaiveTheWait will notify You as soon as practicable, and no later than forty-eight (48) hours from the date WaiveTheWait obtains actual knowledge of the breach
Service Availability
WaiveTheWait will use commercially reasonable efforts to ensure the Service is available and functioning. However, We do not guarantee uninterrupted, error-free, or continuous access to the Service. We reserve the right to suspend or restrict access to the Service temporarily for maintenance, upgrades, security purposes, or other operational reasons, with reasonable advance notice where practicable. WaiveTheWait shall not be liable for any loss or damage arising from any suspension or interruption of the Service.
Service Terms and Agreements
Access to and use of the Service is subject to the terms of the applicable service agreement entered into between You and WaiveTheWait. The specific terms governing Your use of the Service, including but not limited to subscription terms, payment schedules, notice periods, and termination conditions, are set out in Your individual service agreement.
In the event of any conflict between these Terms of Service and Your individual service agreement, the terms of Your individual service agreement shall prevail to the extent of the inconsistency. Any amendment to Your individual service agreement must be made in writing and signed by authorized representatives of both parties.
If You do not have an existing service agreement with WaiveTheWait and would like to learn more about Our Service terms, please contact Us at info@waivethewait.com.
Fees and Payment
Fees for the Service are set out in the applicable service agreement or pricing documentation provided to You at the time of onboarding. WaiveTheWait reserves the right to modify pricing with reasonable advance written notice to Clients. Continued use of the Service following a pricing change constitutes Your acceptance of the revised pricing.
All fees are quoted in Canadian dollars (CAD) unless otherwise specified. Clients are responsible for all applicable taxes in connection with their use of the Service.
9. Third-Party Links and Integrations
The Website may contain links to third-party websites or services that are not owned or controlled by WaiveTheWait. WaiveTheWait has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise You to review the terms and privacy policies of any third-party websites You visit.
The Service may integrate with or connect to third-party tools and platforms including but not limited to:
Electronic medical record systems such as Accuro and Cortico
Scheduling tools such as Calendly
Customer relationship management platforms such as Attio
Communication and automation tools such as Zapier
Your use of any third-party integrations is subject to the terms and conditions of those third-party providers. WaiveTheWait is not responsible for the practices, availability, or content of any third-party tools or services connected to or used alongside the Service.
10. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
This obligation does not apply to information that: (a) is or becomes publicly available through no breach of this obligation; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the confidential information; or (d) is required to be disclosed by applicable law or court order, provided that the disclosing party gives reasonable prior notice to the other party.
11. Disclaimers
The Website and Service are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
WaiveTheWait does not warrant that:
The Website or Service will be uninterrupted, timely, secure, or error-free
The results obtained from the use of the Service will be accurate or reliable for any specific clinical or administrative purpose
Any errors in the Website or Service will be corrected within a specific timeframe
The Service will meet Your specific requirements or expectations
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable Canadian law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, WaiveTheWait, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of, or inability to access or use, the Website or Service
Any conduct or content of any third party on the Website or in connection with the Service
Any content obtained from or actions taken in reliance on the Website or Service
Unauthorized access, use, or alteration of Your transmissions, data, or content
Any interruption or cessation of transmission to or from the Website or Service
In no event shall WaiveTheWait's total liability to You for all claims arising out of or related to these Terms or the Service exceed the total amount paid by You to WaiveTheWait in the twelve (12) months immediately preceding the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless WaiveTheWait and its directors, employees, partners, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
Your violation of these Terms
Your use of the Website or Service in a manner not authorized by these Terms
Your violation of any applicable law or regulation
Your infringement of any third-party rights, including intellectual property rights or privacy rights
Any data You submit, post, or transmit through the Service
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Service shall first be attempted to be resolved through good faith negotiation between the parties. If the parties are unable to resolve the dispute through negotiation within thirty (30) days of written notice of the dispute, either party may pursue resolution through the courts.
Any legal proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.
15. General Provisions
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
Waiver
No failure or delay by WaiveTheWait in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right. No single or partial exercise of any right shall preclude any other or further exercise thereof.
Entire Agreement
These Terms, together with Our Privacy Policy and any applicable service agreement, constitute the entire agreement between You and WaiveTheWait regarding Your use of the Website and Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Assignment
You may not assign or transfer these Terms or any of Your rights or obligations under these Terms without Our prior written consent. WaiveTheWait may freely assign or transfer these Terms without restriction.
Force Majeure
WaiveTheWait shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond WaiveTheWait's reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, power outages, or internet service provider failures.
Language
These Terms are written in English. The English language version of these Terms shall govern in the event of any conflict with a translated version.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify You of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Website or Service after any changes constitutes Your acceptance of the revised Terms. Note that any amendments to Your individual service agreement with WaiveTheWait require written consent of both parties.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: info@waivethewait.com Mail: WaiveTheWait Inc., 1545 Maley Dr, Sudbury, ON P3A 4R7 Website: www.waivemedical.com
These Terms of Service were last updated on March 17, 2026. WaiveTheWait recommends seeking independent legal advice to ensure these Terms are appropriate for your specific circumstances before publishing.
Last updated: March 17, 2026
Effective date: March 17, 2026
1. Agreement to Terms
By accessing or using the website located at www.waivemedical.com (the "Website") or any services offered by WaiveTheWait Inc. ("WaiveTheWait," "We," "Us," or "Our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or Services.
These Terms apply to all visitors, users, and others who access or use the Website or Services, including healthcare professionals, clinic managers, and administrative staff accessing the Website on behalf of a clinic or healthcare organization.
These Terms should be read together with Our Privacy Policy, which is incorporated into these Terms by reference and available at www.waivemedical.com/privacy-policy.
2. Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms of Service:
Company refers to WaiveTheWait Inc., 1545 Maley Dr, Sudbury, ON P3A 4R7, also referred to as "WaiveTheWait," "We," "Us," or "Our."
Service refers to the software platform, tools, and clinic automation services provided by WaiveTheWait, including but not limited to Patient Reminders, Document Triaging Service, and Automated Task Management, whether accessed via the Website or any other means.
Website refers to Waive - The Intelligent Clinic Company, accessible from www.waivemedical.com.
Client refers to the clinic, healthcare organization, or individual that has entered into an agreement with WaiveTheWait to use the Service.
User refers to any individual accessing the Website or using the Service on behalf of a Client or in a personal capacity.
Demo refers to a scheduled product demonstration arranged through the Website or otherwise for the purpose of evaluating the Service.
Personal Information has the meaning given to it under applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws including the Personal Health Information Protection Act (PHIPA) in Ontario.
Content refers to all text, data, information, software, graphics, photographs, and other materials that may be displayed on or accessible through the Website.
3. Use of the Website
Permitted Use
You may use Our Website for lawful purposes only and in accordance with these Terms. You agree to use the Website solely to evaluate, learn about, or engage with WaiveTheWait's Services in a professional capacity related to healthcare clinic operations.
Prohibited Use
You agree not to use the Website or Service:
In any way that violates any applicable federal, provincial, or local law or regulation, including but not limited to laws governing healthcare, privacy, and data protection
To transmit any unsolicited or unauthorized advertising or promotional material
To impersonate or attempt to impersonate WaiveTheWait, a WaiveTheWait employee, another user, or any other person or entity
To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
To attempt to gain unauthorized access to any portion of the Website, the Service, or any systems or networks connected to either
To use any automated means, including robots, scrapers, or data mining tools to access or collect data from the Website without Our express written consent
To introduce any viruses, trojan horses, worms, or other malicious or technologically harmful material
To collect or harvest any personally identifiable information from the Website
For any purpose that is unlawful or prohibited by these Terms
4. Demo Bookings
By booking a demo through Our Website or any other means, You agree to the following:
You are booking on behalf of a legitimate healthcare organization or clinic and have the authority to do so
You will attend the scheduled demo at the agreed time, or provide reasonable advance notice if You need to cancel or reschedule
The demo is provided free of charge for evaluation purposes only and does not constitute a commitment to purchase or subscribe to the Service
Information shared during the demo, including product features, pricing, roadmap details, and any proprietary information, is confidential and intended solely for Your internal evaluation purposes
You agree not to record, reproduce, or share information disclosed during a demo without WaiveTheWait's prior written consent
WaiveTheWait reserves the right to decline or cancel a demo booking at its sole discretion
5. Contact Form Submissions
When You submit a contact form on Our Website, You agree that:
The information You provide is accurate and complete to the best of Your knowledge
You consent to WaiveTheWait using Your contact information to respond to Your inquiry and to follow up regarding Our Services
You may receive follow-up communications from WaiveTheWait related to Your inquiry, including emails, phone calls, or other forms of communication
You can opt out of further communications at any time by contacting Us at info@waivethewait.com or by using the unsubscribe link in any email communication
6. Tracking, Analytics and Cookies
By using Our Website, You acknowledge and agree that We use tracking technologies, analytics tools, and cookies to understand how visitors interact with Our Website, measure the effectiveness of Our marketing campaigns, and improve Our Service. These tools include but are not limited to Google Analytics 4, Google Ads conversion tracking, Google Tag Manager, and Microsoft Clarity.
We also store certain tracking parameters, including UTM parameters and Google Click IDs (gclid), in Your browser's local storage for up to 30 days to attribute Your visit and any subsequent actions to the correct marketing source.
Where required by applicable Canadian law, non-essential cookies and tracking technologies are only used with Your consent. You may withdraw consent at any time through Your browser settings. For full details on how We collect, use, and store data through tracking technologies, please refer to Our Privacy Policy at www.waivemedical.com/privacy-policy.
7. Intellectual Property
The Website and its entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof — are owned by WaiveTheWait, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for the purpose of evaluating and using the Service. You must not:
Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from Our Website without Our prior written consent
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website
Access or use the Website or Service for any commercial purpose other than through the normal use of the Service as a Client
Use any of WaiveTheWait's trademarks, logos, or brand elements without Our prior written permission
WaiveTheWait's name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of WaiveTheWait Inc. You must not use such marks without Our prior written permission.
8. The Service — Client Terms
This section applies to Clients who have entered into an agreement with WaiveTheWait to use the Service.
Service Description
WaiveTheWait provides clinic automation software including Patient Reminders, Document Triaging Service, and Automated Task Management. The specific features, functionality, and pricing available to each Client are determined by the applicable service agreement entered into between the Client and WaiveTheWait.
Client Responsibilities
As a Client, You agree to:
Provide accurate and complete information when setting up and using the Service
Ensure that all Users accessing the Service on Your behalf comply with these Terms and any applicable service agreement
Use the Service in compliance with all applicable laws and regulations, including PHIPA, PIPEDA, and any other applicable Canadian federal or provincial privacy legislation
Maintain the confidentiality of any login credentials or access details provided by WaiveTheWait and notify WaiveTheWait immediately of any unauthorized access or suspected security breach
Obtain all necessary consents from patients or other individuals whose information is processed through the Service, in accordance with applicable privacy legislation
Ensure that all staff members using the Service on Your behalf are appropriately trained and authorized to do so
Acceptable Use of the Service
You agree to use the Service only for its intended purposes in connection with the operation of a legitimate healthcare clinic or organization. You must not:
Use the Service to process data in a manner that violates PHIPA, PIPEDA, or any other applicable privacy legislation
Share access credentials with unauthorized individuals
Attempt to reverse engineer, decompile, or disassemble any part of the Service
Use the Service to send unsolicited or misleading communications to patients or other individuals
Interfere with or disrupt the integrity or performance of the Service or the data of other Clients
Use the Service to store or transmit any material that is unlawful, harmful, defamatory, or otherwise objectionable
Data and Privacy
WaiveTheWait takes the privacy and security of clinic and patient data seriously. As a Client, You acknowledge that:
WaiveTheWait operates in compliance with applicable Canadian privacy legislation including PHIPA and PIPEDA
Any Personal Information processed through the Service on Your behalf will be handled in accordance with Our Privacy Policy, Our Client Privacy and Data Protection Policy, and any applicable data processing agreements
You are responsible for ensuring that Your use of the Service complies with Your own legal obligations under applicable privacy legislation
You retain ownership of all data You input into or generate through the Service at all times
WaiveTheWait will not sell Your data or Your patients' data to third parties
WaiveTheWait will only share Your data as described in Our Privacy Policy or as required by applicable law
In the event of a confirmed or suspected data breach involving Your data, WaiveTheWait will notify You as soon as practicable, and no later than forty-eight (48) hours from the date WaiveTheWait obtains actual knowledge of the breach
Service Availability
WaiveTheWait will use commercially reasonable efforts to ensure the Service is available and functioning. However, We do not guarantee uninterrupted, error-free, or continuous access to the Service. We reserve the right to suspend or restrict access to the Service temporarily for maintenance, upgrades, security purposes, or other operational reasons, with reasonable advance notice where practicable. WaiveTheWait shall not be liable for any loss or damage arising from any suspension or interruption of the Service.
Service Terms and Agreements
Access to and use of the Service is subject to the terms of the applicable service agreement entered into between You and WaiveTheWait. The specific terms governing Your use of the Service, including but not limited to subscription terms, payment schedules, notice periods, and termination conditions, are set out in Your individual service agreement.
In the event of any conflict between these Terms of Service and Your individual service agreement, the terms of Your individual service agreement shall prevail to the extent of the inconsistency. Any amendment to Your individual service agreement must be made in writing and signed by authorized representatives of both parties.
If You do not have an existing service agreement with WaiveTheWait and would like to learn more about Our Service terms, please contact Us at info@waivethewait.com.
Fees and Payment
Fees for the Service are set out in the applicable service agreement or pricing documentation provided to You at the time of onboarding. WaiveTheWait reserves the right to modify pricing with reasonable advance written notice to Clients. Continued use of the Service following a pricing change constitutes Your acceptance of the revised pricing.
All fees are quoted in Canadian dollars (CAD) unless otherwise specified. Clients are responsible for all applicable taxes in connection with their use of the Service.
9. Third-Party Links and Integrations
The Website may contain links to third-party websites or services that are not owned or controlled by WaiveTheWait. WaiveTheWait has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise You to review the terms and privacy policies of any third-party websites You visit.
The Service may integrate with or connect to third-party tools and platforms including but not limited to:
Electronic medical record systems such as Accuro and Cortico
Scheduling tools such as Calendly
Customer relationship management platforms such as Attio
Communication and automation tools such as Zapier
Your use of any third-party integrations is subject to the terms and conditions of those third-party providers. WaiveTheWait is not responsible for the practices, availability, or content of any third-party tools or services connected to or used alongside the Service.
10. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Service that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
This obligation does not apply to information that: (a) is or becomes publicly available through no breach of this obligation; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the confidential information; or (d) is required to be disclosed by applicable law or court order, provided that the disclosing party gives reasonable prior notice to the other party.
11. Disclaimers
The Website and Service are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
WaiveTheWait does not warrant that:
The Website or Service will be uninterrupted, timely, secure, or error-free
The results obtained from the use of the Service will be accurate or reliable for any specific clinical or administrative purpose
Any errors in the Website or Service will be corrected within a specific timeframe
The Service will meet Your specific requirements or expectations
Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable Canadian law.
12. Limitation of Liability
To the fullest extent permitted by applicable law, WaiveTheWait, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from:
Your access to or use of, or inability to access or use, the Website or Service
Any conduct or content of any third party on the Website or in connection with the Service
Any content obtained from or actions taken in reliance on the Website or Service
Unauthorized access, use, or alteration of Your transmissions, data, or content
Any interruption or cessation of transmission to or from the Website or Service
In no event shall WaiveTheWait's total liability to You for all claims arising out of or related to these Terms or the Service exceed the total amount paid by You to WaiveTheWait in the twelve (12) months immediately preceding the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless WaiveTheWait and its directors, employees, partners, agents, suppliers, and affiliates from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
Your violation of these Terms
Your use of the Website or Service in a manner not authorized by these Terms
Your violation of any applicable law or regulation
Your infringement of any third-party rights, including intellectual property rights or privacy rights
Any data You submit, post, or transmit through the Service
14. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms, the Website, or the Service shall first be attempted to be resolved through good faith negotiation between the parties. If the parties are unable to resolve the dispute through negotiation within thirty (30) days of written notice of the dispute, either party may pursue resolution through the courts.
Any legal proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.
15. General Provisions
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
Waiver
No failure or delay by WaiveTheWait in exercising any right, power, or privilege under these Terms shall operate as a waiver of that right. No single or partial exercise of any right shall preclude any other or further exercise thereof.
Entire Agreement
These Terms, together with Our Privacy Policy and any applicable service agreement, constitute the entire agreement between You and WaiveTheWait regarding Your use of the Website and Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
Assignment
You may not assign or transfer these Terms or any of Your rights or obligations under these Terms without Our prior written consent. WaiveTheWait may freely assign or transfer these Terms without restriction.
Force Majeure
WaiveTheWait shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond WaiveTheWait's reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, power outages, or internet service provider failures.
Language
These Terms are written in English. The English language version of these Terms shall govern in the event of any conflict with a translated version.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify You of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Website or Service after any changes constitutes Your acceptance of the revised Terms. Note that any amendments to Your individual service agreement with WaiveTheWait require written consent of both parties.
17. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: info@waivethewait.com Mail: WaiveTheWait Inc., 1545 Maley Dr, Sudbury, ON P3A 4R7 Website: www.waivemedical.com
These Terms of Service were last updated on March 17, 2026. WaiveTheWait recommends seeking independent legal advice to ensure these Terms are appropriate for your specific circumstances before publishing.
© 2026 Waive
© 2026 Waive
© 2026 Waive
© 2026 Waive