Real results from clinics using Waive
533+
Staff hours saved per month
94.7%+
Document types stay accurate, no manual fixes
50% → 25%
Of the workday spent on faxes, before vs. after
THE PROBLEM
Referrals, labs, and consults land in one crowded inbox. Every document has to be opened, read, matched to a patient, and handed off by someone on your team — before any care can happen.
Referrals, labs, and consults pile up in one inbox, unreviewed for hours
Referrals lose their “needs intake” status and quietly stall
HOW IT WORKS
From inbox to action in seconds. Here's how our Document Triaging Service keeps your clinic organized without manual effort.
STEP 01
Scan & Identify
Waive scans all incoming documents and detects their type — referrals, labs, consults, and more.
STEP 02
Stay Ahead
It applies tags and context based on your clinic's rules and workflows.
STEP 03
Route
Documents are instantly sent to the right staff or provider.
BEFORE AND AFTER
See how document intake changes when your clinic stops doing it manually.
Your Clinic Right Now
Faxes sat in a queue for manual, one-by-one review
Every document manually matched to a patient profile
Multi-page lab faxes frequently misclassified
Referral status not preserved for MA intake
Imaging results could go unreviewed in the chart
Prior authorizations delayed by up to 6 weeks
Your Clinic With Waive
Documents categorized and routed automatically
Multi-page labs flagged "Multiple Labs" for priority
Key lab values extracted and surfaced for quick review
Referral status preserved as "New" until intake is done
Urgent imaging keywords flagged before they get buried
Prior auths submitted same day, approved within days
BONUS
Waive extracts patient details from incoming faxes and creates new charts automatically — zero manual data entry.
GET A CLOSER LOOK
CASE STUDY
A single-physician nephrology clinic processing 400+ faxes a month was losing nearly half of every workday to manual fax sorting. About 30 days after switching to Waive, here's what changed.
50% → 25%
Down from nearly half of every workday
400+
Single-physician nephrology clinic
6 wks → days
Previously delayed by the fax backlog
2–3 hrs
Redirected to patient-facing work
SPECIALTY
Nephrology
PHYSICIAN
Dr. Hammad Qadir
CLINIC MANAGER
Hira
STAFF
Liz (fax/admin lead), Kylie (receptionist), Stephanie (MA)
EMR
Tebra
FAX VOLUME
400+ documents / month
The Challenge
For a lean clinic, fax management was consuming a disproportionate share of Liz's day — and creating downstream bottlenecks across the entire practice.
The Solution
Waive integrated with Tebra to automatically sort, classify, and route inbound faxes using AI.
Results After ~30 Days
Waive integrated with Tebra to automatically sort, classify, and route inbound faxes using AI.
Before
Delayed by fax backlog
Up to 6 weeks
BUILT FOR YOUR EMR
Waive sits between your fax inbox and your EMR and does the work your staff had to do manually. Every document read, categorized, routed, and matched to the right patient — automatically. This gives your team the time to focus on the work that drives revenue — seeing more patients, closing more referrals, and growing your practice.
Waive
Document extraction & triage
Patient record matching
Automated record updates
Referral tracking & follow-up
Routing to the right staff
MULTI-LOCATION PRACTICES
Multi-site practices often run intake location by location — each office sorting its own faxes, in its own way, with no shared view of what's coming in. Waive lets one team triage documents for every location, with the same rules applied consistently everywhere.
One team processes documents from every location in a single queue
Standardized triaging rules eliminate location-to-location inconsistency
Work is balanced across the team, not divided by office
Full visibility into every incoming document, across every location, in one place
BEFORE: PER-LOCATION
AFTER: CENTRALIZED WITH WAIVE
Location A
Location B
Location C
All Locations
own queue
own queue
own queue
1 centralized queue
TESTIMONIALS
Real feedback from teams using Waive every day.
