Rated 4.9/5
Waive integrates with
eClinical Works
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The Leading AI-Powered Fax and Document Automation
For Medical Clinics
See what your practice looks like when every referral, lab, and consult gets read, tagged, and routed the moment it arrives.
No manual triaging. No more missed referrals.
No long-term contracts
HIPAA Compliant
Works in your current EMR
Real results from clinics using Waive
533+
533+
Staff hours saved per month
94.7%+
94.7%+
Document types stay accurate, no manual fixes
50% → 25%
50% → 25%
Of the workday spent on faxes, before vs. after
THE PROBLEM
Manually Sorting Paperwork Is Quietly Costing You Patients
Manually Sorting Paperwork Is Quietly Costing You Patients
Referrals, labs, and consults land in one crowded inbox. Every document has to be opened, read, matched to a patient, and handed off by someone on your team — before any care can happen.
Referrals, labs, and consults pile up in one inbox, unreviewed for hours
Referrals, labs, and consults pile up in one inbox, unreviewed for hours
Staff manually open, read, and classify every incoming document
Staff manually open, read, and classify every incoming document
Staff manually open, read, and classify every incoming document
Staff manually open, read, and classify every incoming document
Multi-page lab faxes get misfiled, needing manual correction each time
Multi-page lab faxes get misfiled, needing manual correction each time
Multi-page lab faxes get misfiled, needing manual correction each time
Multi-page lab faxes get misfiled, needing manual correction each time
Referrals lose their “needs intake” status and quietly stall
Referrals lose their “needs intake” status and quietly stall
Urgent imaging results can sit unreviewed in a chart
Urgent imaging results can sit unreviewed in a chart
Urgent imaging results can sit unreviewed in a chart
Urgent imaging results can sit unreviewed in a chart
This is where referrals slow down — and patients fall through the cracks.
This is where referrals slow down — and patients fall through the cracks.
This is where referrals slow down — and patients fall through the cracks.
This is where referrals slow down — and patients fall through the cracks.
HOW IT WORKS
Your Inbox Is Burying Your Staff. Waive Fixes That.
Your Inbox Is Burying Your Staff. Waive Fixes That.
From inbox to action in seconds. Here's how our Document Triaging Service keeps your clinic organized without manual effort.
STEP 01
Scan & Identify
Waive scans all incoming documents and detects their type — referrals, labs, consults, and more.
STEP 02
Stay Ahead
It applies tags and context based on your clinic's rules and workflows.
STEP 03
Route
Documents are instantly sent to the right staff or provider.
BENEFIT
Less Time Sorting, More Time Caring
Less Time Sorting, More Time Caring
Waive's Document Triaging Service reduces manual work, speeds up internal workflows, and keeps your clinic running smoothly — automatically.
Fewer delays in patient care
Dramatically reduced clerical workload
Works inside your current EMR
Documents are always seen by the right person
Document Intake
Document Intake
Document Intake
Inbound faxes, referrals, labs, and consults are captured and structured on arrival.
Inbound faxes, referrals, labs, and consults are captured and structured on arrival.
Inbound faxes, referrals, labs, and consults are captured and structured on arrival.
Tracking & Follow-Up
Tracking & Follow-Up
Tracking & Follow-Up
Every document is tracked from intake through resolution.
Every document is tracked from intake through resolution.
Every document is tracked from intake through resolution.
Patient Matching
Patient Matching
Patient Matching
Existing patients matched automatically; new records flagged for review.
Existing patients matched automatically; new records flagged for review.
Existing patients matched automatically; new records flagged for review.
Prioritization & Routing
Prioritization & Routing
Prioritization & Routing
Documents are routed to the right staff based on type and urgency.
Documents are routed to the right staff based on type and urgency.
Documents are routed to the right staff based on type and urgency.
GET A CLOSER LOOK
See how Waive works in a clinic like yours
See how Waive works in a clinic like yours
See how Waive works in a clinic like yours
Get a short walkthrough tailored to your document intake workflow.
Get a short walkthrough tailored to your document intake workflow.
CASE STUDY
How One Nephrology Clinic Reclaimed Half a Workday
How One Nephrology Clinic Reclaimed Half a Workday
A single-physician nephrology clinic processing 400+ faxes a month was losing nearly half of every workday to manual fax sorting. About 30 days after switching to Waive, here's what changed.
50% → 25%
50% → 25%
Share of the day on faxes
Share of the day on faxes
Down from nearly half of every workday
Down from nearly half of every workday
400+
400+
Faxes processed monthly
Faxes processed monthly
Faxes processed monthly
Single-physician nephrology clinic
Single-physician nephrology clinic
6 wks → days
6 wks → days
Prior auth turnaround
Prior auth turnaround
Prior auth turnaround
Previously delayed by the fax backlog
Previously delayed by the fax backlog
2–3 hrs
2–3 hrs
Reclaimed daily
Reclaimed daily
Reclaimed daily
Redirected to patient-facing work
Redirected to patient-facing work
The Clinic
The Clinic
SPECIALTY
Nephrology
PHYSICIAN
Dr. Hammad Qadir
CLINIC MANAGER
Hira
STAFF
Liz (fax/admin lead), Kylie (receptionist), Stephanie (MA)
EMR
Tebra
FAX VOLUME
400+ documents / month
Staff roles overlap by design — Stephanie steps in on fax duties during busy periods, and Kylie covers front desk. Liz is the primary owner of all fax processing.
Staff roles overlap by design — Stephanie steps in on fax duties during busy periods, and Kylie covers front desk. Liz is the primary owner of all fax processing.
The Challenge
For a lean clinic, fax management was consuming a disproportionate share of Liz's day — and creating downstream bottlenecks across the entire practice.
"Before, it would take me almost half my day to get through faxes — putting them in the profiles, separating them out, seeing what needs to go where and who needs to be notified right away."
"Before, it would take me almost half my day to get through faxes — putting them in the profiles, separating them out, seeing what needs to go where and who needs to be notified right away."
"Before, it would take me almost half my day to get through faxes — putting them in the profiles, separating them out, seeing what needs to go where and who needs to be notified right away."
Volume: 400+ faxes in under 30 days — high for a single-physician practice
Volume: 400+ faxes in under 30 days — high for a single-physician practice
Volume: 400+ faxes in under 30 days — high for a single-physician practice
Manual sorting: Every document individually reviewed, matched to a patient profile, and routed by hand
Manual sorting: Every document individually reviewed, matched to a patient profile, and routed by hand
Manual sorting: Every document individually reviewed, matched to a patient profile, and routed by hand
Manual sorting: Every document individually reviewed, matched to a patient profile, and routed by hand
Multi-page lab handling: Faxes with 6–8 pages of lab results frequently misclassified, requiring manual correction.
Multi-page lab handling: Faxes with 6–8 pages of lab results frequently misclassified, requiring manual correction.
Multi-page lab handling: Faxes with 6–8 pages of lab results frequently misclassified, requiring manual correction.
Multi-page lab handling: Faxes with 6–8 pages of lab results frequently misclassified, requiring manual correction.
Referral status management: Referrals needed to stay in "New" status for the MA to complete intake — the system wasn’t preserving this automatically
Referral status management: Referrals needed to stay in "New" status for the MA to complete intake — the system wasn’t preserving this automatically
Referral status management: Referrals needed to stay in "New" status for the MA to complete intake — the system wasn’t preserving this automatically
Referral status management: Referrals needed to stay in "New" status for the MA to complete intake — the system wasn’t preserving this automatically
Imaging oversight gaps: Ultrasound, CT, and X-ray results sometimes landed in patient charts unreviewed — a real clinical risk in nephrology
Imaging oversight gaps: Ultrasound, CT, and X-ray results sometimes landed in patient charts unreviewed — a real clinical risk in nephrology
Imaging oversight gaps: Ultrasound, CT, and X-ray results sometimes landed in patient charts unreviewed — a real clinical risk in nephrology
Imaging oversight gaps: Ultrasound, CT, and X-ray results sometimes landed in patient charts unreviewed — a real clinical risk in nephrology
Prior authorizations delayed: Fax backlog pushed prior auth follow-ups back by up to 6 weeks — delaying time-sensitive treatments like iron infusions
Prior authorizations delayed: Fax backlog pushed prior auth follow-ups back by up to 6 weeks — delaying time-sensitive treatments like iron infusions
Prior authorizations delayed: Fax backlog pushed prior auth follow-ups back by up to 6 weeks — delaying time-sensitive treatments like iron infusions
Prior authorizations delayed: Fax backlog pushed prior auth follow-ups back by up to 6 weeks — delaying time-sensitive treatments like iron infusions
The Solution
Waive integrated with Tebra to automatically sort, classify, and route inbound faxes using AI.
Categorizes and routes documents (labs, referrals, imaging, prescriptions) to the correct patient profile
Categorizes and routes documents (labs, referrals, imaging, prescriptions) to the correct patient profile
Categorizes and routes documents (labs, referrals, imaging, prescriptions) to the correct patient profile
Categorizes and routes documents (labs, referrals, imaging, prescriptions) to the correct patient profile
Flags multi-page lab faxes as "Multiple Labs" so Liz can prioritize them
Flags multi-page lab faxes as "Multiple Labs" so Liz can prioritize them
Flags multi-page lab faxes as "Multiple Labs" so Liz can prioritize them
Flags multi-page lab faxes as "Multiple Labs" so Liz can prioritize them
Extracts key lab values (e.g. eGFR) and surfaces them alongside the document for quick review
Extracts key lab values (e.g. eGFR) and surfaces them alongside the document for quick review
Extracts key lab values (e.g. eGFR) and surfaces them alongside the document for quick review
Extracts key lab values (e.g. eGFR) and surfaces them alongside the document for quick review
Preserves referral status as "New" per the clinic’s workflow, so the MA can complete intake before marking processed
Preserves referral status as "New" per the clinic’s workflow, so the MA can complete intake before marking processed
Preserves referral status as "New" per the clinic’s workflow, so the MA can complete intake before marking processed
Preserves referral status as "New" per the clinic’s workflow, so the MA can complete intake before marking processed
Urgent imaging flagging in progress — physician-defined keywords (e.g. "STAT," "mass") will surface critical findings before they get buried
Urgent imaging flagging in progress — physician-defined keywords (e.g. "STAT," "mass") will surface critical findings before they get buried
Urgent imaging flagging in progress — physician-defined keywords (e.g. "STAT," "mass") will surface critical findings before they get buried
Urgent imaging flagging in progress — physician-defined keywords (e.g. "STAT," "mass") will surface critical findings before they get buried
Results After ~30 Days
Waive integrated with Tebra to automatically sort, classify, and route inbound faxes using AI.
Share of the day on faxes
Share of the day on faxes
Fax processing dropped from ~50% of Liz's day to 25% or less — freeing roughly 2–3 hours daily.
Fax processing dropped from ~50% of Liz's day to 25% or less — freeing roughly 2–3 hours daily.
Fax processing dropped from ~50% of Liz's day to 25% or less — freeing roughly 2–3 hours daily.
"It has actually cut that down to like a quarter of my day."
"It has actually cut that down to like a quarter of my day."
"It has actually cut that down to like a quarter of my day."
"It has actually cut that down to like a quarter of my day."
Share of the day on faxes
Prior Authorization Turnaround
Prior Authorization Turnaround
Prior Authorization Turnaround
Before
After
After
Delayed by fax backlog
Delayed by fax backlog
Same day
Same day
Up to 6 weeks
Within days
Within days
"If he tells me they need an iron infusion, I can usually get that off that day and get the authorization back within a couple of days."
"If he tells me they need an iron infusion, I can usually get that off that day and get the authorization back within a couple of days."
"If he tells me they need an iron infusion, I can usually get that off that day and get the authorization back within a couple of days."
Same day
Within days
Within days
Same day
Appointment Utilization
Appointment Utilization
Appointment Utilization
With reclaimed time, Liz proactively calls no-show patients and fills cancelled slots with patients whose charts are already ready — reducing wasted appointment capacity.
With reclaimed time, Liz proactively calls no-show patients and fills cancelled slots with patients whose charts are already ready — reducing wasted appointment capacity.
With reclaimed time, Liz proactively calls no-show patients and fills cancelled slots with patients whose charts are already ready — reducing wasted appointment capacity.
With reclaimed time, Liz proactively calls no-show patients and fills cancelled slots with patients whose charts are already ready — reducing wasted appointment capacity.
Patient Re-engagement
Patient Re-engagement
Patient Re-engagement
Liz identified patients with referrals on file who had never been scheduled — some going back over a year. She is now actively calling these patients to bring them in.
Liz identified patients with referrals on file who had never been scheduled — some going back over a year. She is now actively calling these patients to bring them in.
Liz identified patients with referrals on file who had never been scheduled — some going back over a year. She is now actively calling these patients to bring them in.
Liz identified patients with referrals on file who had never been scheduled — some going back over a year. She is now actively calling these patients to bring them in.
"It's making things a lot quicker for me, so I'm able to actually do the other stuff I need to do."
Liz, Fax & Admin Coordinator
"It's making things a lot quicker for me, so I'm able to actually do the other stuff I need to do."
Liz, Fax & Admin Coordinator
"It's making things a lot quicker for me, so I'm able to actually do the other stuff I need to do."
Liz, Fax & Admin Coordinator
BENEFIT
Less Time Sorting, More Time Caring
Waive's Document Triaging Service reduces manual work, speeds up internal workflows, and keeps your clinic running smoothly — automatically.
Fewer delays in patient care
Dramatically reduced clerical workload
Works inside your current EMR
Documents are always seen by the right person
Document Intake
Inbound faxes, referrals, labs, and consults are captured and structured on arrival.
Tracking & Follow-Up
Every document is tracked from intake through resolution.
Patient Matching
Existing patients matched automatically; new records flagged for review.
Prioritization & Routing
Documents are routed to the right staff based on type and urgency.
BEFORE AND AFTER
This Is What 50+ Faxes a Day Looks Like. Before and After Waive.
This Is What 50+ Faxes a Day Looks Like. Before and After Waive.
See how document intake changes when your clinic stops doing it manually.
Your Clinic Right Now
Faxes sat in a queue for manual, one-by-one review
Every document manually matched to a patient profile
Multi-page lab faxes frequently misclassified
Referral status not preserved for MA intake
Imaging results could go unreviewed in the chart
Prior authorizations delayed by up to 6 weeks
Your Clinic With Waive
Documents categorized and routed automatically
Multi-page labs flagged "Multiple Labs" for priority
Key lab values extracted and surfaced for quick review
Referral status preserved as "New" until intake is done
Urgent imaging keywords flagged before they get buried
Prior auths submitted same day, approved within days
BONUS
The Moment a New Patient Arrives, the Chart Exists.
The Moment a New Patient Arrives, the Chart Exists.
Waive extracts patient details from incoming faxes and creates new charts automatically — zero manual data entry.
Patient Creation
Patient Creation
Available as part of your Document Triaging Service. Waive reads incoming faxes for patient details — name, health card number, and more — and automatically creates a new chart the moment a first-time patient's referral arrives, before anyone on your team touches it.
Available as part of your Document Triaging Service. Waive reads incoming faxes for patient details — name, health card number, and more — and automatically creates a new chart the moment a first-time patient's referral arrives, before anyone on your team touches it.
Available as part of your Document Triaging Service. Waive reads incoming faxes for patient details — name, health card number, and more — and automatically creates a new chart the moment a first-time patient's referral arrives, before anyone on your team touches it.
Extracts name, health card info, and more from faxes
Creates new charts automatically
No manual data entry for new patients
Available as part of your Document Triaging Service. Waive reads incoming faxes for patient details — name, health card number, and more — and automatically creates a new chart the moment a first-time patient's referral arrives, before anyone on your team touches it.
Extracts name, health card info, and more from faxes
Extracts name, health card info, and more from faxes
No manual data entry for new patients
No manual data entry for new patients
Creates new charts automatically
Creates new charts automatically
GET A CLOSER LOOK
GET A CLOSER LOOK
See how Waive works in a clinic like yours
Get a short walkthrough tailored to your document intake workflow.
BUILT FOR YOUR EMR
How Waive Works With Your EMR
How Waive Works With Your EMR
Waive sits between your fax inbox and your EMR and does the work your staff had to do manually. Every document read, categorized, routed, and matched to the right patient — automatically. This gives your team the time to focus on the work that drives revenue — seeing more patients, closing more referrals, and growing your practice.
Waive
Integrates
Integrates
eClinical Works
Y
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M
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Fax & document capture
Fax & document capture
Fax & document capture
Document extraction & triage
Document extraction & triage
Patient record matching
Patient record matching
Automated record updates
Automated record updates
Referral tracking & follow-up
Referral tracking & follow-up
Routing to the right staff
Routing to the right staff
Patient records stay up to date without manual updates
No duplicate data entry between your inbox and your EMR
Documents move from receipt to routed without leaving your workflow
Fast to implement: Waive layers on top of your existing EMR, no replacement needed
What this means for your team:
What this means for your team:
What this means for your team:
Patient records stay up to date without manual updates
Patient records stay up to date without manual updates
No duplicate data entry between your inbox and your EMR
No duplicate data entry between your inbox and your EMR
Documents move from receipt to routed without leaving your workflow
Documents move from receipt to routed without leaving your workflow
Fast to implement: Waive layers on top of your existing EMR, no replacement needed
Fast to implement: Waive layers on top of your existing EMR, no replacement needed
MULTI-LOCATION PRACTICES
One Team, Every Location
One Team, Every Location
Multi-site practices often run intake location by location — each office sorting its own faxes, in its own way, with no shared view of what's coming in. Waive lets one team triage documents for every location, with the same rules applied consistently everywhere.
One team processes documents from every location in a single queue
One team processes documents from every location in a single queue
Standardized triaging rules eliminate location-to-location inconsistency
Standardized triaging rules eliminate location-to-location inconsistency
Work is balanced across the team, not divided by office
Work is balanced across the team, not divided by office
Full visibility into every incoming document, across every location, in one place
Full visibility into every incoming document, across every location, in one place
Intake Model Comparison
Intake Model Comparison
BEFORE: PER-LOCATION
BEFORE: PER-LOCATION
AFTER: CENTRALIZED WITH WAIVE
AFTER: CENTRALIZED WITH WAIVE
Location A
Location B
Location C
All Locations
own queue
own queue
own queue
1 centralized queue
Same triaging logic, applied consistently across every office — no location left managing its own backlog.
Same triaging logic, applied consistently across every office — no location left managing its own backlog.
Same triaging logic, applied consistently across every office — no location left managing its own backlog.
Same triaging logic, applied consistently across every office — no location left managing its own backlog.
GET A CLOSER LOOK
See how Waive works in a clinic like yours
Get a short walkthrough tailored to your document intake workflow.
GET A CLOSER LOOK
See how Waive works in a clinic like yours
Get a short walkthrough tailored to your document intake workflow.
TESTIMONIALS
What Clinics Are Saying
What Clinics Are Saying
Real feedback from teams using Waive every day.
“I have like 40–50 referrals, but they’re all categorized and triaged. It’s pretty easy now.”
Dr. Usha Parthasarathi,
Medical Director at Peacock Clinic
“Automating recall and appointment notifications with Waive has taken a huge load off my staff. It reduced manual work, improved patient communication, and made booking appointments easier—both for patients and our team.”
Sabrina Naayen,
Clinic Manager, River West Medical
“Waive has improved our patient communication, reduced calls, and boosted productivity. The team is responsive and quick to implement our requests—we now use Waive for most of our communications.”
Jen Laird
Business Development Manager Alberta Neurologic Centre
Some clinics still sort faxes by hand. Others let Waive do it in seconds.
Some clinics still sort faxes by hand. Others let Waive do it in seconds.
Some clinics still sort faxes by hand. Others let Waive do it in seconds.
Some clinics still sort faxes by hand. Others let Waive do it in seconds.
Get A Free 20-Min Demo
Get A Free 20-Min Demo
Get A Free 20-Min Demo
HIPAA compliant • Built for multi-location/physician clinics • Works with your EMR
• HIPAA compliant
• Built for multi-location/physician clinics
• Works with your EMR
• HIPAA compliant
• Built for multi-location/physician clinics
• Works with your EMR
Rated 4.9/5
Waive integrates with
Waive integrates with
Waive integrates with
eClinical Works
T
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a
eClinical Works
T
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r
a
Cut Fax Processing Time by Half.
From 50% of the Day to 25%.
The Leading AI-Powered
Fax and Document Automation
For Medical Clinics
See what your practice looks like when every referral, lab, and consult gets read, tagged, and routed the moment it arrives.
No manual triaging. No more missed referrals.
No long-term contracts
No long-term contracts
HIPAA Compliant
HIPAA Compliant
Works in your current EMR
Works in your current EMR