The Challenge

With a small team and a busy surgical schedule, North Bay General Surgery needed more administrative support to send reminders for every appointment. Each reminder call took roughly 2 minutes, adding up to hours of work that the staff simply didn’t have capacity for. As a result, the staff were stretched thin trying to keep up.

The Solution

Waive’s automated patient reminder system enabled the clinic to scale its communications without increasing headcount. Over the course of implementation:

Reminders Sent: 963

Appointments Confirmed: 796

Confirmation Rate: 83%

Time Saved: ~32 hours of staff time

Waive ensured every patient received a timely reminder, while freeing up valuable staff hours for higher-priority in-clinic tasks.