Automating Admin at Scale — Queen Square Family Health Team

"Our clinic has witnessed a noticeble transformation with Waive's solutions. They have streamlined our operations, automated our tasks, and improved patient experiences".

Shelly Medeiros

Director of Operations, Queen Square Doctors

225 hours saved/month

Waive's Automated Task Manager was able to automate 2455 tasks per month on average.

Content

$150,000 saved/year

Content

As MOAs retired or moved into new roles, the clinic was able to absorb their workload without hiring replacements for 3 staff members, thanks to automation.

Content

The Challenge

Queen Square Doctors is a high-volume clinic serving 35,000 patients with a team of 19 physicians. Prior to using WaiveTheWait, they employed 18 administrative staff (MOAs) to manage an overwhelming volume of tasks, from booking follow-ups to scheduling preventative care appointments. The clinic creates about 5000 tasks per month taking about 5.5 minutes per task. As staff began retiring or leaving for other roles, the clinic faced growing challenges replacing them amid a wider health human resources crisis.

The Solution

WaiveTheWait's Automated Task Manager was deployed across the clinic to handle routine EMR tasks. By mimicking clinical workflows and integrating directly into their EMR, the solution required no additional platforms or training for physicians.